Shipping policy

Shipping Policy

At Novalza, we are committed to delivering your orders safely and on time.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation with tracking information when available.

Shipping Time

Estimated delivery times may vary depending on your location:

Pakistan: 3–7 business days
International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by courier delays, weather, holidays, customs, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email or SMS. You can use the tracking information to check the status of your shipment.

Incorrect or Incomplete Address

Please make sure that your shipping address and contact information are correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipping the order.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

While we will do our best to help locate delayed shipments, we are not responsible for delays caused by the shipping carrier, customs, weather conditions, or other circumstances outside our control.

Damaged Orders

If your package arrives damaged, please contact us as soon as possible with photos of the package and the product. We will review the issue and assist you accordingly.